A MAJOR airport cyberattack is still causing travel chaos for thousands of passengers.
On Friday, the attack affected passengers flying to and from London Heathrow Airport, as well as airports in Brussels and Berlin.
Most of the problems affected the check in and boarding systems.
However, the chaos is continuing to see huge flight delays and cancellations.
Brussels Airport has called for half of their flights to be cancelled today, according to AP news agency.
This will affect 140 flights, out of 276 planned to depart.
While most Heathrow flights are expected to operate, passengers are being warned to expect some ongoing delays.
The latest statement this morning from the airport states: “Work continues to resolve and recover from an outage of a Collins Aerospace airline system that impacted check-in.
“We apologise to those who have faced delays, but by working together with airlines, the vast majority of flights have continued to operate.
“We encourage passengers to check the status of their flight before travelling to Heathrow and to arrive no earlier than three hours for long-haul flights and two hours for short-haul.”
And Collins Aerospace confirmed they had nearly finished the software updates following the attack.
A National Cyber Security Centre (NCSC) spokesperson said: “We are working with Collins Aerospace and affected UK airports, alongside Department for Transport and law enforcement colleagues, to fully understand the impact of an incident.”
On Saturday, around 60 flights were cancelled across the three airports, affecting 13 flights from Heathrow, according to Cirium.
And on Sunday, another 38 departures were cancelled.
Brussels Airport has said this morning to expect more delays and cancellations, and to check before travelling to the airport.
One mum said at the time that Heathrow was “chaos” when trying to get to their flight.
APBrussels Airport is seeing more queues this morning after calling for half of flights to be cancelled[/caption]She said: “There were huge queues, and the machines weren’t working, so everyone was just swarming the staff with iPads. It was chaos.”
Brits caught up in the chaos are unlikely to be able to claim compensation for delayed or cancelled due to it being an “extraordinary circumstances”.
However airlines have a duty of care to passengers, meaning offering new flights, as well as hotels and food if it affects passengers overnight.
Passengers who accept full refunds from the airline will no longer be under their care, or offered any additional support.
Flight compensation rules
A look at your rights if a flight is delayed or cancelled, when your entitled to compensation and if your travel insurance can cover the costs.
What are my rights if my flight is cancelled or delayed?
Under UK law, airlines have to provide compensation if your flight arrives at its destination more than three hours late.
If you’re flying to or from the UK, your airline must let you choose a refund or an alternative flight.
You will be able to get your money back for the part of your ticket that you haven’t used yet.
So if you booked a return flight and the outbound leg is cancelled, you can get the full cost of the return ticket refunded.
But if travelling is essential, then your airline has to find you an alternative flight. This could even be with another airline.
When am I not entitled to compensation?
The airline doesn’t have to give you a refund if the flight was cancelled due to reasons beyond their control, such as extreme weather.
Disruptions caused by things like extreme weather, airport or air traffic control employee strikes or other ‘extraordinary circumstances’ are not eligible for compensation.
Some airlines may stretch the definition of “extraordinary circumstances” but you can challenge them through the aviation regulator the Civil Aviation Authority (CAA).
Will my insurance cover me if my flight is cancelled?
If you can’t claim compensation directly through the airline, your travel insurance may refund you.
Policies vary so you should check the small print, but a delay of eight to 12 hours will normally mean you qualify for some money from your insurer.
Remember to get written confirmation of your delay from the airport as your insurer will need proof.
If your flight is cancelled entirely, you’re unlikely to be covered by your insurance.
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