Union leaders gathered in downtown San Francisco on Friday to urge Gov. Gavin Newsom to sign nine bills aimed at regulating the use of artificial intelligence in the workplace.
For Nicolle Pillion, a longtime healthcare worker, the concerns are already personal.
"This software repeatedly tells me that I lack emotional empathy during my calls and gives me real-time pop-ups as I'm working, telling me how to change the way that I sound," Pillion said. "When you're focused on a patient, the last thing you need is an AI program judging your voice in real time."
"It is frustrating, distracting, and to me, discriminatory," she said.
"Big tech is rolling out AI in a manner that focuses on automation, displacing workers," said Peter Finn, president of the Teamsters Joint Council 7 and Teamsters California.
"We feel that this is an existential crisis. And AI, chatbots are out of control. There needs to be a halt to it," said Steve Zeltzer, who held a "Stop AI" rally with a small group of people in front of a San Francisco Kaiser Permanente hospital.
"The important thing is not to worry about it, as much as get the skills," Bernick said.
In a relatively short period, AI has gone from a developing technology to a tool being adopted by companies across nearly every industry. Bernick said that speed is contributing to much of the anxiety surrounding its impact on workers.
"The labor force data over the past couple of months shows really no significant impacts overall in California in terms of job creation [or] destruction," Bernick said.
Nine AI-related bills are currently awaiting action from Newsom, including proposed protections governing the use of AI in employment decisions.
For Pillion, the debate is about preserving the role of human workers in professions where personal interaction can have serious consequences.
Newsom has until Sept. 30 to sign or veto legislation on his desk.
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