MAKKAH — The Ministry of Hajj and Umrah enhanced direct communication channels with pilgrims through a unified number 1966, available around the clock in 11 languages. The ministry stated that the unified number serves as a direct communication channel, enabling pilgrims to obtain information, request support, and report service-related observations, in accordance with approved procedures that ensure swift responses and efficient handling of various cases, thereby enhancing service quality. Qualified and trained personnel follow up on inquiries and reports and process them in coordination with relevant entities within an integrated work system. The unified contact center relies on a modern technical infrastructure that improves performance efficiency through advanced systems for managing and distributing calls based on staff skills, providing accurate and swift responses, and enhancing communication effectiveness with pilgrims.
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