The city of Greeley will launch a new utility portal Tuesday to enable residents to access and pay their utility bills more easily.
The new portal will combine all Greeley Water customers’ bills, water use data and available resources into a single, user-friendly online system. This new portal will help customers save money and water due to the more modern portal updates that allow them to view and manage their water usage easily, according to the city.
The previous utility billing system was more than 20 years old and did not provide the same perks as the new portal.
When the new Greeley Utility Portal launches, the city has asked Greeley Water customers to create a new online account at greeleyco.gov/my-utilities. Old accounts won’t carry over, so anyone who pays bills online must set up a new account, as saved payment methods and autopay settings will not transfer over.
Customers will receive a paper utility bill in the weeks following the portal’s launch that will include their new account number, which will be used to create a new account. Customers will receive a paper bill until they log into the new utility portal and set up their new account.
The city will provide a variety of resources to help customers create their new Greeley Utility Portal account, including a short tutorial video in both English and Spanish at the link above. Phone support is also available in multiple languages by calling Greeley’s customer service team at 970-350-9811.
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