Edgar Cervantes / Android Authority TL;DR Google is shutting down its Business Profile chat feature on July 31, 2024. Customers won’t be able to start new chats after July 15, but ongoing conversations can continue until July 31. Businesses can download their chat and call history through Google Takeout before the deadline. The service, known somewhat interchangeably as “Google Business Messaging” and “Google Business Profile Chat,” allowed customers to initiate conversations with businesses directly through their Google Maps or Search listings. This provided a convenient channel for customer service inquiries and other interactions. Businesses that have utilized this service
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