Personalizing the guest experience: Neil Braude’s high-touch, high-tech approach ...Middle East

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Personalizing the guest experience: Neil Braude’s high-touch, high-tech approach
In this week’s episode of Hotel Moment, Neil Braude, COO at the Imperial London Hotels, joins Revinate CMO Karen Stephens to explain why your hotel may be limiting your revenue and performance potential — and why you’re better off adopting AI when it comes to personalizing the guest experience.

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