The Next Era of Hotel Technology: Agentic, MCP & Multi-Modal AI ...Middle East

Massive developments are happening in AI. Just this week the popular Hotel Tech Insider innovation newsletter covered a story about Hyatt laying off 30% of it’s US Call Center staff and we’re seeing major tectonic shifts like this across the industry each week but most hotels are only just beginning to explore its potential. In many cases, individual hoteliers and staff are experimenting with tools like ChatGPT for writing content or answering questions. Some hotels have added basic AI features into their operations – think of voice-activated assistants in rooms or simple text chatbots on their websites that answer guest FAQs. Others use AI behind the scenes for tasks like summarizing guest feedback or generating reports. These early uses are valuable, but they barely scratch the surface of what’s coming.

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The Next Era of Hotel Technology: Agentic, MCP & Multi-Modal AI ...Middle East

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