Summer is objectively the worst time to have to go without air conditioning—even if only for a few days—but alas, approximately 1.7 million consumers may have to do exactly that.
Midea is recalling its popular U and U+ window units due to a draining problem (specifically, pooling water) that can allow mold to grow, increasing the risk of respiratory issues and other symptoms of mold exposure. The U series is beloved by consumers and reviewers alike for its energy efficiency, smart features, and unique design that allows you to open and close your window around the unit.
The affected units were sold by Midea as well as under other brand names. If you have a window A/C, here's what you need to know.
According to a notice from the Consumer Product Safety Commission (CPSC), the recalled U and U+ window air conditioners were made by Midea and sold under the brand names Midea, Comfort Aire, Danby, Frigidaire, Insignia, Keystone, LBG Products, Mr. Cool, Perfect Aire, and Sea Breeze. The consumer alert includes specific model numbers, which, along with the brand names, can be found on the units (look for a label on the front right side). They came in three sizes—8,000 BTU, 10,000 BTU, and 12,000 BTU—and measured about 22 inches wide and 14 inches high.
The affected units were available between March 2020 and May 2025 and could be purchased at Costco, Menards, Home Depot, and Best Buy, among other retailers, as well as via Midea.com, Amazon.com, Costco.com, Menards.com, HomeDepot.com, Lowes.com, Walmart.com, BJs.com, and BestBuy.com. Retail prices ranged from $280 to $500.
Midea sold about 1.7 million of the recalled air conditioners in the United States and an additional 45,900 in Canada.
What to do if you have a recalled Midea A/C
Midea is offering consumers the option to request a repair or a prorated refund. To get started, go to the Midea recall website, select your model number, and enter the 22-digit serial number located on your unit. You do not need your product receipt or proof of purchase to participate.
Alternatively, you can contact Midea by calling 888-345-0256 between 8 a.m. and 5 p.m. ET Monday through Friday or via email at midea4028[at]midea[dot]com.
If you request a refund, you'll need to either send the recalled unit back to Midea using a provided shipping label or submit a picture proving you've cut the (unplugged) power cord. Refunds will be prorated based on the date of purchase and will take 3–4 weeks to process.
If you opt for a repair, Midea will arrange for someone to come out and install a new drain plug or send you a repair kit (depending on which model you have). DIY kits will be delivered in two to three weeks, while Midea will contact you within five days to schedule an in-home repair.
In the meantime, you should follow Midea's inspection guidelines to check for mold before using your A/C any further. Midea has received 152 reports of mold, with 17 consumers reporting exposure effects ranging from respiratory infections and allergic reactions to sneezing and sore throats.
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