The psychology of managing difficult customers in your spa ...Middle East

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The psychology of managing difficult customers in your spa
In luxury spas, guests expect exquisite service and nothing less than perfection. Spas are places of relaxation and indulgence, and when something disrupts that — whether it’s a scheduling issue, a perceived lack of attentiveness, or an unexpected outcome — guests may react emotionally. Recognizing and effectively addressing these responses is key to maintaining a positive guest experience.

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