Let’s Play 20 Customer Experience (CX) Questions

Let’s play 20 Questions. Luke Jamieson, a customer experience (CX) thought leader in Australia, asked me to answer 20 customer experience questions in a “lightning round” style for one of his projects. As I considered my answers, I realized that the subscribers to my newsletter and videos would also enjoy them. There is a lot here, so I’m breaking it into two parts. So, let’s get right into it:

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