New study warns of ‘negative impact’ for stores using self-checkout including decreased customer loyalty ...Middle East

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New study warns of ‘negative impact’ for stores using self-checkout including decreased customer loyalty
RETAILERS across the country have been met with resistance as they roll out self-checkouts. A new study showed that stores could see negative effects from using the new tech. GettySelf-checkout machines are controversial, and a new study shows some effects[/caption] Researchers at University of San Diego and Drexel University found self checkouts made customers feel less likely to return to a store in the future than regular checkout. The findings follow a raft of complaints about the machines, which proliferated nationwide in recent years. Though the machines have been finding increasing favor in recent years, there are still many detractors. Now, academia is quantifying t

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