Student loan borrowers waited an average 70-plus minutes on hold when payments resumed in October ...Middle East

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Student loan borrowers waited an average 70-plus minutes on hold when payments resumed in October
By Katie Lobosco, CNN Washington (CNN) — Many federal student loan borrowers faced long hold times on the phone, experienced significant delays in application processing and received inaccurate bills when payments resumed in October, according to a report released Friday by the Consumer Financial Protection Bureau. When the three-plus-year pandemic pause ended, many borrowers needed help from a live agent at their student loan servicers – the companies contracted by the government to collect payments – to do things like switch repayment plans or answer questions about bills they believed to be incorrect. But borrowers who called in October waited an average of more than 70 minutes to

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