Opinion: When air travel featured piano bars and champagne ...Middle East

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Opinion: When air travel featured piano bars and champagne
Opinion by Ganesh Sitaraman (CNN) — If this holiday season is like most others, we can expect flight delays, cancellations, lost baggage and all the miseries that come with flying. Policymakers often try to address these issues with a “passengers’ bill of rights.” But they rarely seem to make a dent in improving the overall travel experience. The reason is that many of the problems in the airline industry are structural — they are about airlines’ incentives as businesses. Airlines make money when they cut costs and increase profits, which can mean worse service for flyers. If we want to make flying less miserable, policymakers — and the traveling public — will have to tackle these inc

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