Motawif service leaves Hajj pilgrims stranded and stressed ...Kuwait

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Motawif service leaves Hajj pilgrims stranded and stressed
Last month, the Saudi government put the Hajj pilgrimage travel plans of thousands of British, European, and American Muslims into chaos when it announced, without warning, that it would no longer be accepting bookings made through travel agencies. Instead, applications would have to be made through an online portal operated by Motawif, a technology company tied to India’s far-right ruling party. "For many of those who made it through and over these hoops and hurdles, their problems had only just begun" The move meant those with previous bookings had to seek a refund from their respective travel agencies, and then enter Motawif’s randomly selected, automated lottery

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