The hacker targeted a call centre and gained access to a third-party customer service platform containing six million names, email addresses, phone numbers, birth dates and frequent flyer numbers, Qantas said in a statement on Wednesday.
“We are continuing to investigate the proportion of the data that has been stolen, though we expect it will be significant,“ Qantas said, reporting no impact on operations or safety.
“What makes this trend particularly alarming is its scale and coordination, with fresh reports that Qantas is the latest victim” of a hack, said Mark Thomas, Australia director of security services for cyber security firm Arctic Wolf.
Qantas' share price was down 3.3% by mid-session trade against a flat overall market.
The breach is Australia's most high-profile since those of telecommunications network operator Optus and health insurance leader Medibank in 2022 prompted cyber resilience laws including mandatory reporting of compliance and incidents.
Qantas was found to have illegally sacked thousands of ground workers during the 2020 border closure while collecting government stimulus payments. It also admitted selling thousands of tickets for already-cancelled flights.
Qantas CEO Vanessa Hudson has improved the airline's public standing since taking office in 2023, reputation measures showed.
Qantas said it notified the Australian Cyber Security Centre, the Office of the Australian Information Commissioner and the Australian Federal Police.
The airline said the hacker did not access frequent flyer accounts or customer passwords, PIN numbers or log in details.
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