British Airways, whose main hub is Heathrow, said it had operated around 90% of its schedule on Saturday and promised a “near-full” schedule for Sunday after chief executive Sean Doyle on Friday warned the “huge impact” would last days.
Britain’s energy ministry said on Saturday it had commissioned the National Energy System Operator to carry out an urgent investigation into the outage that raised questions about the resilience of the country’s critical infrastructure.
Aviation experts said the last time European airports experienced disruption on such a large scale was the 2010 Icelandic volcanic ash cloud that grounded some 100,000 flights.
Two relatives who were halfway to London from Atlanta had to turn around and go back, she said. Two others will not make it to the UK until the day of the wedding, which she has been planning for two years.
“We don’t expect any major amount of flights to be cancelled or delayed,“ Heathrow chief executive Thomas Woldbye told BBC radio.
But airlines were still left dealing with disrupted schedules and the tens of thousands of passengers whose journeys had been interrupted.
FIRE NOT SUSPICIOUS
“I’m just hoping that when I get there, I can actually go,“ said university professor Melissa Graboyes, who said she was repeatedly checking the status of her flight to Toronto.
The travel industry, facing the prospect of a financial hit costing tens of millions of pounds and a likely fight over who should pay, questioned how such crucial infrastructure could fail without backup.
Heathrow and London’s other major airports have been hit by other outages in recent years, most recently by an automated gate failure and an air traffic system meltdown, both in 2023.
“Britain humiliated by airport fiasco,“ read a headline in the Sun newspaper. “Farcical”, wrote the Daily Mail.
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