A run-in with the Canada Revenue Agency (CRA) can be taxing in the best circumstances, but the real test of a Canadian’s patience could come during the wait to speak with an agent on the phone. As of the end of July, the CRA’s call centres were hitting their target of getting to a caller within 15 minutes or less only 31 per cent of the time, the agency told CTVNews.ca. This is compared to a service standard goal of 65 per cent of calls. In fact, the average wait time to reach an agent on the phone so far this year is 24 minutes, although Canadians routinely complain of waiting for more than an hour to sort out their taxation and benefit problems over the phone. It’s an issue t
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