The Minister of Communications and Information Technology in Egypt, Amr Talaat, responded to the Vodafone Cash customers crisis, saying customers who lost their funds need to file complaints with the the National Telecommunications Regulatory Authority. Vodafone Cash system experienced a failure which caused many Vodafone customers to lose their funds and have their balances withdrawn from the Vodafone Cash wallets. Customers whose money was withdrawn due to the company’s e-system failure should go to file complaints with the National Telecommunications Regulatory Authority, so that the agency can investigate the complaints and return the money to customers, Talaat said. Official sources at
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