We Asked 4 Psychologists the One Phrase That Escalates Every Argument—They All Said the Same Thing ...Saudi Arabia

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We Asked 4 Psychologists the One Phrase That Escalates Every Argument—They All Said the Same Thing

Psychologists agree that words have so much power. It's vital to choose what you say wisely because certain trigger words are part of phrases that escalate arguments.

"[Word choice] is the distinction between whether an argument escalates into a fight or de-escalates into a conversation," Dr. Michele Goldman, Ph.D., a psychologist and Hope for Depression Research Foundation media advisor, tells Parade. "Therefore, it is important to understand what words to use, how to use them, when to use them and what tone to use."

    Of course, it's easier said than done. The psychology of anger generally recognizes four possible responses: fight, flight (running from the argument), freeze (going radio silent), and fawn (people-pleasing to try to stop an argument). As you may have guessed, escalation happens when someone goes into "fight" mode, which might include defensive communication (think "You did it first!"), insults and more heat than a kitchen (and relationship) can stand.

    "When we are emotionally poked or escalated, we are not able to be as thoughtful or to process as groundedly as we do when we are emotionally regulated and in a calm, considerate space," says Dr. Brandy Smith, Ph.D., a licensed psychologist with Thriveworks.

    But it's possible to stay cool in the heat of the moment if you know the types of phrases that escalate arguments. In fact, Dr. Goldman shares that people with seasoned conflict resolution skills can use words to reduce defensiveness and potentially improve relationships (even if the two people never see eye to eye on whatever they were arguing about).

    Four psychologists agree that one phrase in particular always escalates arguments. They share what it is, a few other phrases to avoid and how to de-escalate a conflict.

    Related: Psychologist Says the 1 Phrase That Instantly Shuts Down a Confrontational Person Isn’t What You Might Think

    You might have guessed it already, but if you suspected that it's a one-word phrase, you'd be right.

    According to four psychologists, the single phrase that escalates arguments the fastest is "Relax."

    This happens because it causes emotional invalidation, making the other person feel dismissed. Psychologists also say that it lacks empathy, feels insulting and sounds condescending. It's one of the biggest trigger words in relationships.

    Related: 11 Phrases That Make You ‘Instantly Unlikable’ With Strangers, According to an Etiquette Expert

    5 Reasons Why This Phrase Instantly Triggers Anger

    The irony that the word "relax" can quickly escalate arguments isn't lost on Dr. Deborah Vinall, PsyD, LMFT, a licensed therapist and the chief psychological officer at Recovered.org. She says that the phrase that instructs people to calm down often has the opposite effect, "triggering feelings of rage."

    Psychologists explain why "relax" is the top phrase that escalates arguments.

    People often begin fighting because one or both feel unseen or unheard by the other. The word "relax" only ratchets these feelings up a notch (or several).

    "Someone who already feels misunderstood may become even more frustrated if they think their concerns are being brushed aside," warns Dr. Sanam Hafeez, Psy.D., a neuropsychologist and the director of Comprehend the Mind.

    2. It's emotionally invalidating

    Empathy—or the ability to understand and express how someone else is feeling—can deepen relationships. "Relax" bypasses empathy, though.

    "Telling someone who is upset to 'relax' fails to validate their very real emotional experience and fails to extend care," Dr. Vinall says.

    Dr. Goldman agrees that using the word "relax" is a form of emotional invalidation that can make fights worse.

    "The basic communication is 'your feelings are wrong' or 'your feelings are not necessary," she says. "That level of invalidation can be maddening to some people, which is why it can trigger anger reactions and escalate the argument into a larger conflict." 

    Dr. Goldman explains that using this word in arguments paints one person (the one who used it) as the calm and rational one. The person it's directed at is, therefore, cast as the irrational, out-of-control and even "crazy" one. Certain groups are more likely to hear that they need to "relax."

    "This is a power difference in a relationship, and often something that is gendered," the psychologist adds. "Women are made to feel crazy and often told to 'relax' when they are expressing emotions."

    4. It's condescending and controlling

    When someone is told to "relax" during an argument, they might feel small (and react with a lot of anger). Dr. Hafeez points out that this phrase is an attempt to shut down dialogue, but it may only make the conversation more heated.

    "It indicates the listener is not willing to hear the person share more, and it can come across as controlling," she notes, adding it's "condescending" to boot.

    Dr. Goldman notes that some people use the word "relax" to mean, "You need to be less guarded." She says that the problem with this tactic is that there is a reason they are guarded and on alert: They don't feel physically or emotionally safe.

    "By telling them to 'relax', you are going against what their body needs or feels in a given moment," she explains. "For someone to 'relax', they usually need to feel safe and secure. Most people do not feel that when they are arguing. Further, if there is a reason they are feeling emotionally unsafe, we want to honor that, not go against their gut instinct."

    Related: 7 Phrases You’ll Often Hear From a ‘Know-It-All,’ According to a Psychologist

    When you know what not to say in an argument, you can lean into more productive conflict resolution skills. "Relax" isn't the only phrase that can make fights worse. Below, psychologists shared a few more phrases that escalate arguments.

    1. "You always"/"You never"

    These phrases seem like opposites, but they share something in common: Escalating arguments.

    "Phrases with 'always' and never' are big escalators and make it difficult to focus on some potential relevance of what is being said because the listener is likely to go to thinking of exceptions rather than times it has happened," Dr. Smith states.

    Examples of these phrases include "You always start the fight" or "You never even try to get home on time.

    It's one word and only three syllables, but "whatever" can have a significant effect on which way a disagreement heads.

    "This phrase can come across as disrespectful or uncaring," Dr. Hafeez states. "It often signals that one person has stopped listening, which can make the conflict worse."

    3. "I don't care"

    Oh, the other person will probably care, alright.

    "Even if said in frustration, these words can be deeply hurtful," Dr. Hafeez notes. "They may leave the other person feeling rejected and less willing to work toward a resolution."

    Dr. Goldman says that just because the phrase starts with "I'm sorry" doesn't make it an apology. This phrase is actually dismissive and can provoke anger.

    "This statement is one that does not take any responsibility for actions or how the person contributed to the issue," she warns. "Instead, it is just an apology for how someone else is feeling."

    5. "This isn't on me"

    See also: "This isn't my fault." Dr. Goldman calls these phrases "total deflections."

    "This person is taking on zero accountability for their actions or words," she states. "This also sets the dynamic up to be one about blame, instead of working through the situation together. It keeps people from seeing each other’s perspectives and honoring another person’s emotions."

    Dr. Vinall says that it's common for couples therapy to advise against saying this phrase if you don't truly mean it.

    "It will create insecurity in your relationship, whether dating, cohabitating, married or a friendship," she notes. "That will be difficult, if not impossible, to fully eradicate later. If this is said within earshot of any children, their sense of stability at home will be badly shaken."

    7. "You're so dramatic"

    Dr. Vinall says this dismissive phrase is a classic one with gaslighters.

    "It avoids the issue at hand so nothing gets resolved," Dr. Vinall says. "This turns the argument from an issue into a personal attack while avoiding responsibility."

    Related: Psychologist Says if You Use Humor in Serious Situations, You Likely Have These 7 Traits

    What To Say Instead: 7 Expert-Approved De-Escalation Phrases

    While it's important to know what not to say in an argument, psychologists say it's equally vital to know which phrases can de-escalate a situation. Keep these in your back pocket for the next time things get heated.

    Dr. Smith is giving a massive disclaimer upfront: "Do not say this to placate," she emphasizes. "Only say it when it's genuine."

    When it's authentic, she says that "you're right" acknowledges that you see and even agree with what someone is coming from. It goes a long way—as does pointing out where you and the other person share common ground.

    "Sometimes having a sense of being seen or commonality reduces the tension to aid further productive, healthy conversations," she states.

    2. “Let’s pause and return to this when we can more productively talk about it"

    Sometimes, you need to go to bed a little angry or leave things unresolved when it's time to log off from work.

    "Sometimes things are too escalated, and one or both parties need time and space to decompress and emotionally re-regulate," Dr. Smith shares. "That is OK, healthy and completely within bounds, so give sufficient space to do it because it sets up success."

    Whether curiosity really killed the cat is besides the point. In arguments, curiosity can play a significant role in conflict resolution.

    "Rather than trying to prove your point or make the other person feel stupid, seeking to understand—and making this goal explicit—cools the temperature and helps move you toward resolution and connection," Dr. Vinall states. "When someone hears 'help me understand,' they relax a little. It becomes clear you are not against each other—just misaligned for now."

    4. "Why don't we try..."

    Dr. Vinall says the keyword in this phrase is "we." It signals a collaborative approach to conflict resolution.

    "This isn't about giving advice or telling the other person where they went wrong, but moving from opposition and feeling stuck toward solutions," she adds. "The word 'try' also indicates non-attachment to the proposed solution, a humility that softens an aggressive 'my way or the highway' stance."

    Dr. Goldman says this statement oozes empathy and validation.

    "This kind of phrase shows the other person you hear and see them," she reports. "Their perspective makes sense to you—even if you don’t agree with their perspective. This is a type of statement we can use to realign with another person."

    6. "I don't want us to fight. I want us to solve this together"

    Dr. Hafeez says that these sentences make a simple, powerful statement.

    "It reminds both people that they are on the same team," she notes. "It changes the tone from adversarial to collaborative. This can help reduce the urge to blame or attack."

    Related: 12 of the Best ‘I Statements’ to Use in Arguments, According to Psychologists

    This one opens the door to resolution, even if the likely "end-game" is agreeing to disagree respectfully. Unlike "relax," it's a firm yet gentle push toward the conversation's conclusion.

    "People are often more open to compromise when they feel heard and respected," Dr. Hafeez notes. "This phrase keeps the conversation moving forward instead of allowing it to become a battle."

    Related: These 7 ‘Bad’ Habits Actually Signal High Empathy, Psychologist Says

    Honing conflict resolution skills can help you preserve relationships, deepen bonds and even get ahead in the workplace. To help, psychologists shared top tips for how to de-escalate an argument.

    1. Pump the brakes when emotions start to rise

    You can't control a weather-related heat wave, but you can do your part to turn down the temperature in an argument before it rises to the level of rage, blame and insults.

    "Slow the conversation down when emotions start to rise," Dr. Hafeez notes. "Taking a few deep breaths, lowering your voice or even pausing for a few minutes can prevent people from saying things they later regret. Strong emotions often make it harder to communicate clearly and listen effectively."

    You want to lead with empathy when resolving a conflict.

    "When we approach an argument, usually the goal is to be heard and seen," Dr. Goldman states. "It does, however, sometimes block us from being able to put down our own agenda and focus on the other person’s thoughts and feelings."

    Still, she says it's worth focusing on what the other person is saying before worrying about being seen and heard yourself. The attempts need to be genuine.

    "Truly try to understand their perspective and why they feel that way," she states. "If you care about them, focusing on that care and love can help with the discussion ahead."

    3. Focus on the present issue, not past mistakes   

    Arguments are a popular time to dredge up ancient history, but not a good one.

    "Bringing up old conflicts often adds unnecessary tension and makes people feel attacked," Dr. Hafeez warns. "Keeping the discussion centered on the current problem makes it easier to work toward a solution."

    Arguments often start as simple misunderstandings. Clarification can stop escalation in its tracks.

    "If we fail to comprehend the crux of the other person's concern and perspective, it's easy to get sidetracked arguing about unimportant details," Dr. Vinall points out. "Clarifying what they are communicating also shows that you care about what they are saying and want to understand."

    5. Present ideas as suggestions, not attacks or demands

    Put simply, it takes the edge off—and you may reach your goals (or a compromise) as a result.

    "Adopt a posture of humility and collaboration to move from argument to conflict resolution," Dr. Vinall urges.

    Up Next:

    Related: We Asked 4 Psychologists the Best Phrase To Use With Adult Children To Transform Your Relationship—They All Said the Same Thing

    Sources:

    Dr. Michele Goldman, Ph.D., is a psychologist and Hope for Depression Research Foundation media advisor.Dr. Brandy Smith, Ph.D., is a licensed psychologist with Thriveworks.Dr. Deborah Vinall, PsyD, LMFT, is a licensed therapist and the chief psychological officer with Recovered.org.Dr. Sanam Hafeez, Psy.D., is a neuropsychologist and the director of Comprehend the Mind.

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