ROCHESTER, N.Y. — A chart listing weather data on RG&E bills this month has become quite the talker.
Peter Collinge pays close attention to his utility bills. “I’m a retired math professor, I’m a little bit of a data nerd so, I do look at the bills,” Collinge tells News10NBC Investigative Reporter Jennifer Lewke.
Back in February, something caught his eye. “It claimed that the average daily temperature for February 2026 was 12 degrees and I thought, boy that seems really low,” Collinge recalls, especially compared to the 26-degree average in 2025.
Collinge called customer service at RG&E and was told they’d look into it—he never heard back. Then the March bill arrived. “The March one said that March 2026, the average daily temperature was 13 degrees, and I just said, no way, this is nowhere near right, last year it was 41 degrees,” Collinge says.
The News10NBC First Alert Meteorology confirms the average local temperature for March of 2026 was 39.4 degrees.
Collinge isn’t the only one who noticed a major difference between what the bill says and the reality of the weather. Customers on different billing cycles saw slight differences in the printed averages but none of them were close to the actual average temperature.
In a statement, a spokeswoman for RG&E says, “Following a software upgrade earlier this year, an issue was identified involving the display of historical temperature data on customer bills. Steps are being taken to ensure this information is accurate and clearly reflected on future statements.”
“At least this one’s not costing us any money but because we’re all a little suspicious of RG&E, it did flash through my mind, maybe they’re trying to make the weather look worse than it really was as an excuse for why our bills are so high,” Collinge says.
The utility says the data is just for informational purposes and doesn’t impact the actual price per kilowatt hour or therm that customers pay. The issue should be fixed by next month.
News10NBC Investigates: RG&E displays wrong temperature data on March bills, utility promises fix WHEC.com.
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