Artificial intelligence (AI) could soon be capable of providing users with financial advice.
However, the technology has a significant limitation, experts told CNBC Monday (April 6): AI has no sense of fiduciary duty, nor any obligation to act in a client’s best interests.
“The problem that we have to solve is not whether AI has enough expertise,” Andrew Lo, a finance professor and director of the Laboratory for Financial Engineering at the MIT Sloan School of Management, said in an interview with CNBC. “The answer right now is, clearly, AI has the [financial] expertise.”
However, “What they don’t have is that fiduciary duty,” Lo said. “They don’t have the ability to suffer consequences if they make a mistake to the same degree that a human advisor does.”
He added that an advisor who violates these duties can face regulatory penalties, civil liabilities and criminal charges. The idea of placing a client’s interest above your own “has no teeth” without responsibility or legal liability, said Lo.
There are still some good uses for AI in financial planning, Lo acknowledged, saying the technology is “really good” at offering resources online for financial concepts that most people don’t understand, like issues with Medicare.
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The report also quotes Sebastian Benthall, a senior research fellow at the Information Law Institute at New York University’s law school, who said there is a major regulatory question around consumer use of AI for financial advice.
“Who’s really responsible, and can people really be relying on a product to do this if it’s not being backed up by a corporation with a fiduciary duty?” Benthall said. “It’s really unresolved.”
These arguments are happening as consumers increasingly use AI for tasks like organizing their personal finances, as PYMNTS Intelligence research has found.
For example, the data shows that 62% of Generation Z consumers surveyed by PYMNTS are open to using AI for “what if” financial planning.
The research also shows that 54% of adults in the U.S. now turn to AI for personal tasks, with the average user depending on two to three different tools.
Among AI’s most devoted adherents, more than 60% access AI primarily through a smartphone app, indicating that artificial intelligence has “moved from occasional browser experimentation to habitual daily behavior,” PYMNTS wrote recently.
“Every additional touchpoint where consumers engage with AI expands the surface area where AI can trigger or influence a financial outcome.”
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