There are no shortage of travel horror stories lately. And while most of them involve an uptick in long lines and cancelled flights, I still see plenty of passengers complaining about some of the old standbys. However, there definitely seems to be a rise in people dealing with damaged luggage of late. While I believe that a little wear and tear is to be expected when traveling, a lot of people are saying that the airlines they've flown on have actually destroyed their stuff.
For example, one woman said that Delta Airlines manhandled her luggage so badly during a recent trip, that the suitcase had to be wrapped in a plastic bag in order for her to transport it to her destination. Even worse? She says the airline only told her that her bag had sustained "minor" damage, which was proven to be an understatement once she was able to get a look at the suitcase.
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@itsbabykelzi must know what happened for my suitcase to look like THIS?? ? @delta
♬ original sound - Viral Music HitsA girls trip went awry for one TikToker who says that her bag was flagged as being damaged when she landed at her destination. The woman shared her story on social media, giving her followers a chance to watch as she unwrapped her silver suitcase, which had been wrapped in a white trash bag and labeled with a note when she arrived at baggage claim.
"Pas signed original tag for minor damage," the sticky note read. "Bag got more damaged going down the belt. Pax is requesting bag as is." However, the minor damage proved to be quite major once the TikToker started unraveling the wrapping, which is when she discovered that the suitcase was so badly dented that it could neither close nor stand up.
"I must know what happened for my suitcase to look like this," she captioned the video, which also featured the shocked reactions from her friends that she was traveling with.
Related: Delta Launches New Interactive Quiz for Your 2026 'Euro Summer' Plans
People Shared Similar Experiences in the Comments
The OP's followers were quick to share their stories, with one woman saying, "airports don't handle our suitcases well."
"I don’t want to know what major damage is," another wrote.
Meanwhile a third person joked that airlines have it out for Rimowa suitcases, which is what type of luggage the bag appeared to be. And they may not be wrong. Recently the rapper Chika had a similar experience with her Rimowa bag, which she said was destroyed by Delta. Adding insult to injury, Chika said that her bag was a limited edition one from the lux brand, and she was unable to get it replaced.
Related: Rapper Flames Delta for Cracking Her $5K Luggage: 'I’m Fully Convinced That [Delta] Only Hires Mouth-Breathing, Knuckle-Dragging Neanderthals'
What Should You Do if Your Bag Is Damaged
While Rimowa bags have a lifetime warranty and can be sent back to the company for repair, there are instances of other people who have faced similar issues with airline baggage handlers. So, what's a traveler to do?
Typically, you can get help with damaged bags by contacting the airline directly. While many have strict policies about what they will and will not cover (for example, Delta won't help if the damage includes your luggage's wheels) some airlines are really good about helping you get compensated for your bags, either replacing them at the airport, or sending you a refund when you file a claim, according to the company's website.
Of course, it helps to have documentation, especially if you're talking about expensive bags that you'll want to be reimbursed for. Fortunately, this TikToker appears to have all the evidence she'll need thanks to this video. Now, she just needs to decide if she wants to go back to Delta to file a claim, or to reach out to Rimowa directly.
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