Some Dunkin’ customers are warning others to take a closer look at their receipts after what appears to be an unexpected charge showing up during checkout.
The discussion began when a shopper in New Jersey shared a photo online of their receipt from a Dunkin’ location, showing a 3% “employee benefits & retention charge” tacked onto their order total.
The line item read: “3% surcharge has been applied to your purchase. This charge is for employee and retention program and is not gratuity.”
The photo quickly made its way around Facebook, where longtime customers voiced frustration and confusion over what they believe is a hidden fee.
One Facebook user shared, “Now wait just one darn minute. Am I late??? I usually don’t get a receipt and the one day I do. I noticed that I am being made to pay a 3% surcharge for employee retention for Dunkin’ employees. I mean ask me or tell me so I can make a decision.”
Sophonna Sheppard/Facebook
Several commenters expressed concern that the charge is not being disclosed upfront, and some believe it may only appear when paying with a card. “They mostly do that when you pay with a card. Next time pay with cash and check your receipt,” one customer advised.
Others criticized what they see as a lack of transparency, saying the added cost, however small, should be communicated at the time of purchase, not discovered after checking the receipt.
One commenter wrote, “It’s not professional and poor customer service.”
Parade has reached out to Dunkin’ for comment and will update this story if a response is provided.
As of now, Dunkin’ has not confirmed this charge as a nationwide policy. However, some customers say they’ve seen the fee appear at specific franchise locations, suggesting it may be a store-level decision.
The latest backlash mirrors a similar controversy from 2022. At that time, a Reddit user shared a photo of their receipt from a Dunkin’ location inside a Los Angeles airport.
That bill showed a 3% “employee wellness” charge, adding $0.16 to a $5.95 order. Many Reddit users called the charge misleading, with one saying it was a “way to raise money for the owners,” while another wrote, “Instead of them handling the 3% they’re throwing it on the consumers. Nice!”
The controversy has left many customers frustrated, saying they should be informed of any added charges before purchasing their order — not just after spotting them on the receipt.
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