Why the New, Transformational Solution for The Hospitality Industry is a ‘UCXM’ ...Middle East

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Why the New, Transformational Solution for The Hospitality Industry is a ‘UCXM’
source : hospitality net ( Middle East ) () 50
Imagine a world in which hospitality experiences are streamlined. When someone books a hotel, restaurant reservation, or event package, their preferences are known. The process is lightning fast. Their history - showing which experiences satisfied them, which disappointed them, and why - helps a human or AI agent automatically offer them extras, successfully upselling. And the customer experience (CX) is so enjoyable that they develop loyalty to the brand.

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