Ronnie Chatterji of OpenAI, NC Treasurer Brad Briner, and Chan Park of OpenAI announce the treasurer's' office is using ChatGPT in a 12-week pilot program. (Photo: Lynn Bonner)
Workers at the state Treasurer’s Department who used ChatGPT to do research, write, and edit found using generative AI saved time, but reported it was essential to review and refine its results.
State Treasurer Brad Briners’s office released a report Friday on the artificial intelligence pilot project in the Unclaimed Property and State and Local Government Finance Divisions that he announced in March. The trial ends Monday. Briner said the office will try other tools to see how they compare.
“This technology saves a material amount of time,” he said at a Friday news conference.
“We estimate that it improved the productivity of our employees by about 10 percent in the early phases of the trial, and it kept improving,” he said.
“We were able to orient our people toward more complex and human-centered interactions, which are inherently more productive and more satisfying.”
Briner said he did not consider artificial intelligence to be a replacement for people but to be used as a tool to help with their work.
Workers comfortable with technology used it most, according to a report from the Institute for Artificial Intelligence and Emerging Research at NC Central University. A few rarely used it.
Workers felt best about using ChatGPT to write emails and letters, summarize meeting transcripts, find hidden or outdated information, and help with legal or compliance phrasing and documentation, according to the report.
The report described 37% of the workers who participated in the pilot project as “super users” who used ChatGPT several times a day. Forty-eight percent were called “sporadic, general users” who deployed ChatGPT as needed for specific challenges.
Seventy-one percent of ChatGPT users were positive about it, said Siobahn Day Grady, director of NCCU’s AI institute.
ChatGTP users found it did sometimes “hallucinate” or produce inaccurate information. It didn’t do well with coding, math-heavy, or legal work, the report said.
“The technology is not perfect,” but neither are people, Grady said.
“We always need to do our due diligence, and when using the technology, making sure that things are factual and not rely 100 percent on it to do our jobs, because we are the subject matter experts.”
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