Starbucks will phase out nearly 100 of stores across the country including as many as 11 in Illinois as part of a plan to “sunset” a once popular concept that originally launched six years ago.
Starbucks CEO Brian Niccol announced the change during an earnings call Tuesday, as part of the company’s “evaluation” of Starbucks’ North American portfolio, to ensure it has “the right coffeehouses in the right locations to drive profitability and deliver the Starbucks experience.”
As part of the evaluation, Niccol said, Starbucks will “sunset” its mobile order and pick-up only store concept by the end of 2026.
“We found this format to be overly transactional and lacking the warmth and human connection that defines our brand,” Niccol said. “We have a strong digital offering and believe we can deliver the same level of convenience through our community coffeehouses with a superior mobile order and pay experience.”
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Starbucks launched the pick-up store concept in 2019 as stores “exclusively designed for mobile orders and quick pick up without the wait.” There are nearly 100 pick-up only locations across the U.S., including inside some airports, according to the company website.
The move comes as Starbucks undergoes a number of changes as part of a “Back to Starbucks” plan that better prioritizes customers service and what the company calls as “the coffeehouse experience.”
“Customer connection scores are up and customer complaints are down, both quarter-over-quarter andyear-over-year,” Niccols said.
Niccols also said Starbucks was investing approximately $150,000 per store for quick renovations it described as “uplifts.”
“Uplifts are intended to quickly replace thousands of seats we removed and introduce greater texture, warmth and layered design,” Niccols said. The process is underway at stores in New York, with uplifts also planned in Southern California. The company also has a new “standalone protoype” store set to open in New York.
According to the company website, the following Starbucks stores are pick-up only. It wasn’t immediately clear if all of the Illinois locations were slated for closure, and Starbucks did not immediately respond to NBC Chicago’s request for comment.
55th & Woodlawn – Hyde Park 227 W. Monroe – Chicago 555 S. Dearborn – Chicago 2063 N. Clark – Dickens Addison and Sheffield – Chicago Golf & Higgins – Schaumburg Lake & Waukegan – Glenview Lima & Ludwig – Fort Wayne Plainfield-127th & Route 59 Prentice Women’s Hospital – Chicago Wrightwood & Racine – Pick UpHence then, the article about starbucks to sunset nearly 100 stores nationwide including some in illinois by 2026 was published today ( ) and is available on NBC Chicago ( Middle East ) The editorial team at PressBee has edited and verified it, and it may have been modified, fully republished, or quoted. You can read and follow the updates of this news or article from its original source.
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