COLUMBUS, Ohio (WCMH) — A trip to the Ohio Bureau of Motor Vehicles is often considered a brutal exercise in patience, with customers waiting in long lines clutching what they hope are the right documents, but the agency's reputation could be changing with technology.
According to Gov. Mike DeWine, Lt. Governor Jim Tressel and BMV Registrar Charles Norman, online tools designed to reduce the number of times customers are required to visit are now alleviating some of the pain. In a recent joint news release, it was announced that Ohioans have been spared more than 10 million trips to the BMV due to upgrades that enable certain transactions without being physically present.
“We've put significant focus on using technology to save customers' valuable time and cut down on congestion at BMV deputy registrar locations across the state,” said DeWine. “This milestone demonstrates the importance of these upgrades, which have made BMV services more accessible and efficient.”
The changes began in 2019 and Ohio “now has one of the most expansive menus of online services of any motor vehicle agency in the country,” according to DeWine's administration.
“Ohio has definitely been ahead of the game in modernizing BMV services,” said Tressel. “No one enjoys waiting in long lines, and giving Ohioans the option to conduct more business online reduces wait times for those who do visit the BMV in person.”
Ohio BMV online services
• Online renewal of driver’s licenses or identification cards — recently expanded to eligible commercial driver's license (CDL) holders. Once approved, the customer will receive a printable interim credential, and the renewed license or identification card will arrive in the mail within 7 to 10 days.
• Online ordering of temporary tags and renewing vehicle registration via OPLATES.
• Online driving knowledge test to receive a temporary driver's permit and online scheduling of driver exams. Ohio BMV is also expanding driver's exam locations by partnering with approved third parties.
• Online transfer a title for person-to-person vehicle sale with the new Ohio Title Portal. The title transfer request will be electronically sent to the applicable county's title office for review and approval of the transaction.
Ohio BMV Express kiosk services
• BMV Express self-service kiosks for renewing and printing vehicle registration documentation at grocery stores and e-check stations. The kiosks immediately print new vehicle registration cards and license plate stickers on-site, with the average transaction taking less than two minutes.
How to use the BMV's Get In Line, Online service
While drivers can still visit any of Ohio's deputy registrar locations to complete any BMV-related tasks, the agency recommends using its “Get In Line, Online” before leaving home. The service allows customers to advance in the queue without physically waiting in the office. After checking in online, customers have until close of business that day to arrive at the deputy registrar location, check in at a self-service kiosk, and claim their spot in line.
One customer lauded the offering on social media, calling it a “BMV cheat code.”
“If anyone's going to the BMV and doesn't want to wait forever, just use the online check-in like an hour before u go,” the Reddit user shared. “They send you a message saying text HERE when you arrive.”
I texted it right when I parked my car, walked in and there was around 30–40 people there waiting, sat down literally 2 mins, and they called my number … I'm doing this every time I go to the BMV from now on, hope they don't change it!”
“The BMV is always looking for convenient, innovative solutions to enhance the overall customer experience for Ohioans,” said Norman. “We are dedicated to finding opportunities that modernize and improve our processes so that we can provide more service options.”
A full list of online options can be found on the BMV's website.
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