Unpacking the Guest Experience: Insights for the Modern Hotelier ...Middle East

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Unpacking the Guest Experience: Insights for the Modern Hotelier
source : hospitality net ( Middle East ) () 25
I recently had the pleasure of sitting down with Araceli Budia, Senior Manager of Global Digital & Guest Experience at Palladium Hotel Group. Our conversation peeled back the layers to reveal what it truly means to create memorable experiences for guests in today’s hospitality world. Palladium is a dynamic, family-run company in expansion mode, having recently entered the UAE market and boasting over 40 hotels across eight destinations. This allows them to move quickly, fostering an environment that encourages innovation, disruptive ideas, and a unique collaborative energy.

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