A MAN is fighting to get his money from Chase after the bank unexpectedly closed his account after he transferred his almost $10,000 winnings from a sporting bet over a year ago.
Florida local Jordan Douglas is furious with the bank and is continuing to seek answers as to why the bank is refusing to release the funds.
In an exclusive interview with The U.S. Sun, Douglas said he was “so excited” after he won thousands of dollars on an 8-bet parlay on several NBA games.
He won $11,789 from a $20 bet through the Hard Rock Bet App, which was around $9750 after taxes.
I was filled with joy over this life changing money I had just won
Jordan DouglasFurious Chase customerDouglas explained that the problems first started as soon as he tried to take the money out of the gambling app.
After two failed attempts to process the money into another bank account, he decided to try to transfer the funds into his recently opened Chase account.
Three days later, he said he “finally” successfully transferred the funds to his Chase account.
However, the next day he got a call from Chase telling him that the bank was going to have to close his account.
Confused and concerned, Douglas drove to Chase to figure out what was going on.
The music producer was advised by a Chase employee that his account was being closed due to “suspected fraud” and that he would receive any remaining balance within 10 days in the form of a cashier’s check.
“Confused as to why there was any issue, but relieved I was finally going to receive the money, I patiently waited to receive my check,” Douglas told The U.S. Sun.
However, the check never came.
Furious, Douglas made several attempts to get his money.
“What could I do? What did I do? I waited patiently and was not contacted for over 2 weeks,” Douglas said.
“Then, I started to make phone calls, was told to wait, and I did. I made more phone calls, and spoke to associates, supervisors, executive branches, and I kept getting the run around.”
After almost two months, Chase informed him that his funds were “still on hold”.
Douglas claims the bank told him that he had not sent the money yet as Chase still “needed to verify where the payment came from”.
‘ACCURATE AND FINAL’
But Douglas said he gave Chase everything, including the bet number, the transfer ID, faxed documents to prove the win, the taxes he had paid and the withdrawal confirmation from his bank.
“If I wasn’t on the phone with Chase, I was typing an email or asking for customer support through the chat system on the app,” Douglas said.
“Every time I made progress and delivered more information it wasn’t enough information for the bank to send me my remaining funds.”
The U.S. Sun reviewed two letters sent from Chase to Douglas, in which the bank informed him that it did not have sufficient information from the ACH sender.
“We reviewed your complaint and are not able to change our decision or continue to respond to you about it unless we receive new information that could affect our decision,” Chase said in a letter to Douglas.
“We consider our position to be reasonable, accurate and final.”
‘TREATED LIKE A SUSPECT’
Douglas is outraged, as over a year later he still has not received his winnings.
He hit out at the bank, saying he has been treated like suspect
“Customer service is about doing due diligence with care for a client or customer.. and not once did I feel cared for,” Douglas said.
“I didn’t realize that banking at Chase meant I would have to be running after my own money.”
“Denying to return my own funds that I trusted an institution to keep safe should be illegal.
“I understand the protection over fraud and identity theft.. but after you’ve verified all the information and it checks out you shouldn’t be treated as a suspect.”
After making inquiries to Chase about Douglas’s claims, The U.S. Sun understands the bank contacted him on Friday seeking a resolution.
Douglas said he hoped the issue would be resolved in coming weeks.
ONGOING LOSSES
Douglas also said he’s lost more money than the initial winnings, given he has been unable to make any investments in crypto.
“For an entire year I haven’t been able to use the money for crypto investments that I usually make frequently,” Douglas said.
“February 2024 Bitcoin was at 49k and in December of last year it hit over 100k. Do you know how much money I’m losing without access to my own funds?
“At first; I was furious, frustrated, and fearful when they closed my account. Wondering what happened to my money? A year later, nothing has changed.”
Douglas has filed two complaints to the Better Business Bureau and plead his case to the Federal Deposit Insurance Corporation.
The U.S. Sun has approached Chase for comment.
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