How STAYERY Increased Their Response Rate to Over 90% with MARA ...Middle East

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How STAYERY Increased Their Response Rate to Over 90% with MARA
source : hospitality net ( Middle East ) () 46
Leandra, the Guest Experience Manager at STAYERY, faced a growing challenge as the brand expanded its portfolio of service apartments. With the opening of new locations and an influx of guest reviews, managing responses became increasingly complex and time-consuming. Initially, their response rate hovered around 30%, which was insufficient for maintaining a strong online reputation. However, with the implementation of MARA’s AI-driven reputation management solution, STAYERY not only streamlined their response process but also elevated their response rate to consistently over 90%. This is their remarkable success story.

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