How to keep even the most challenging customers happy ...Middle East

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How to keep even the most challenging customers happy
source : hospitality net ( Middle East ) () 82
Passengers screaming on airplanes and causing them to land, mad men throwing food at the drive-thru, ladies storming around stores and shouting about their rights... Who hasn’t seen a story like this recently? These types of incidents are a daily occurrence, and they often seem unavoidable, but are they really? Sure, customers can be a handful and sometimes their dissatisfaction can lead to epic blowouts. However, there are ways to deal with even the most difficult customer, but it definitely requires the superpower of emotional intelligence.

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