The Critical Role of Leadership in Championing Guest Service in the Hospitality Industry ...Middle East

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The Critical Role of Leadership in Championing Guest Service in the Hospitality Industry
In the last several weeks, I’ve been chatting with many people about the hotel industry’s continued decline in guest service. The consensus seems to be that the downturn is due to factors such as the need for passionate hospitality workers, insufficient training initiatives for frontline employees, and the fact that, in some instances, management is more focused on data than on developing a culture of excellent service.

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