Latakia: Challenges hinder electronic bill payments ...Syria

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Latakia: Challenges hinder electronic bill payments
“There is no internet, and we can’t afford to buy new mobile phones. This makes it difficult for us to make electronic payments,” said Ibrahim, 49, who spent a whole day trying in vain to pay his bills through the Syriatel app “Akrab Elik.” The high use of the app hindered the payment process, as it seems the reason is the network overload. Ibrahim, who lives in the northern al-Raml neighborhood in Latakia, used to pay all his bills through the app without any difficulties until about two months ago when electronic payment became mandatory at the beginning of 2024. The problem of poor internet is also a major obstacle, especially in some neighborhoods of Latakia, such as Bsnada and Aldaatur,

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