IRS phone service is falling behind: internal watchdog ...Middle East

Telephone service at the IRS is a mess, with employees answering way fewer phone calls than official metrics suggest while they spend more than a million working hours a year just waiting around for the phone to ring, according to the latest annual report from the agency’s internal watchdog, the National Taxpayer Advocate (NTA). While the IRS boasted of a 75-percent “level of service” on its telephone lines to Congress in October, employees answered only 29 percent of taxpayer calls over the fiscal year, the NTA found. That’s down from 35 percent of calls that actually got an answer during the 2023 filing season, during which the IRS reported its “level of service” to be 85 percent,

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Last updated : 10 January 2024 clock 06:13 PM

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IRS phone service is falling behind: internal watchdog ...Middle East

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