The Value of a Contact Center ...Middle East

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The Value of a Contact Center
The first time I heard the term cost center was about a year into my time working as a Reservations Agent. I remember feeling slightly offended. I had always considered working in a Reservations department (now more widely referred to as contact centers) to generate revenue rather than leeching funds. To hear a term that made it sound as if we (collectively, in contact centers around the world) added no value to a company was jarring.

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