Marriott adds ‘transparent’ automatic surcharge to 200 hotels and customers must read the breakdown before reserving ...Middle East

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Marriott adds ‘transparent’ automatic surcharge to 200 hotels and customers must read the breakdown before reserving
MARRIOTT has changed how it displays fees to customers, saying it hopes to make the hotel industry more transparent about hidden costs. Marriott – a hotel chain with 31 brands and over 1.4million rooms in dozens of countries – changed how it displayed “resort fees” to customers in May. GettyMarriott hotels changed how it advertised a hotel fee this year[/caption] The company used to charge hotel resort fees after the customer had seen a lower initial price. Now, the company has changed its policy to include the hotel fees in the initial price. “We expect to be the first hospitality company to change its display, leading the industry on this important issue,” Marriott repres

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