Why Workers Will Be Treated Better in the Future ...Middle East

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In 2013, Quest Diagnostics, a clinical lab company that conducts diagnostic tests in the United States, Mexico, and Brazil, consolidated its 20 call centers into two, located in Lenexa, Kansas, and Tampa, Florida. The change was intended to reduce overhead costs. The two cities were chosen because the cost of living in them was comparatively low; Quest wanted to pay its call-center employees as little as possible.It didn’t work. By 2015, the pay was $13 per hour, which was slightly above the market rate. But the job required such a high level of familiarity with laboratory work, coupled with an ability to empathize with patients who called in, some of them seriously ill, that a $13 hourly wa

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Last updated : 26 May 2023 clock 01:04 PM

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Why Workers Will Be Treated Better in the Future ...Middle East

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