And while AI will transform work, it is crystal clear to me that AI can not replace relationships. Working in real estate has taught me this firsthand.
This is not to say that the real estate sector is beyond disruption. In fact, it is a particularly turbulent industry. And yet, the role of real estate agents has survived global pandemics, market ups and downs, shifting mortgage rates, and every other major industry disruption. AI will be no different for real estate agents, or other relationship-based professions.
Relentless reports predicting job loss and economic disruption have perhaps unsurprisingly deepened public skepticism about AI, particularly among young adults and recent college graduates. Numerous commencement speakers who touted AI this graduation season were booed, including both Google’s former and current CEOs.Communities across the country are pushing back against the rapid expansion of AI data centers, raising legitimate concerns about rising energy demands, water consumption, and the environmental impact these massive facilities can have on the places they call home. Even Pope Leo XIV weighed in on the rise of AI, publishing his first encyclical letter, Magnifica Humanitas, which thoughtfully evaluates the future of humanity in the age of AI. All of these concerns have exacerbated the AI trust gap.
AI is also a service that can make people’s lives easier. For example, it's really good at writing code. In my own industry, AI has dramatically lowered the barrier to innovation by empowering real estate professionals to build software and workflows tailored to their unique business needs—something expensive, off-the-shelf software often fails to deliver.
This kind of change isn't unique to real estate. It’s happening in education, finance, manufacturing, and virtually every other industry. No matter your profession, you may spend tremendous amounts of time on administrative work: writing spreadsheet formulas, analyzing documents, sending email, producing marketing content, organizing information, preparing presentations, and tackling repetitive tasks that add little strategic value.
What AI can’t replace
Tools like ChatGPT, Claude, and Gemini can analyze contracts, create reports, summarize research, review documents, and automate a plethora of other tedious tasks. They allow professionals to spend less time on administration and more time serving their clients and building meaningful relationships. But AI isn't replacing the qualities that matter most.
As AI becomes better at technical tasks, human skills become the differentiator. Communication, empathy, and trust will define the next generation of successful professionals. The future of work isn't choosing between people and AI. It's using AI to amplify the human experience. Because AI will transform work, but it can't replace relationship
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