Southwest Airlines was just announced as the top-ranked airline in customer satisfaction among economy passengers in the prestigious JD Power North America Airline Satisfaction Study—a feat the carrier has now achieved for the fifth consecutive year even after making many changes last year—most notably abandoning its open seating concept and doing away free checked baggage.
Here’s how other major airlines in the economy and basic economy categories stacked up in the survey.
Southwest (670)Delta (667)JetBlue (655)Alaska (648)Allegiant (630)American (624)United (608)Air Canada (576)Spirit Airlines (560)WestJet (553)Frontier (533)What Customers Are Really Looking For
The truth is, Southwest didn't blow the competition away. Southwest Airlines secured the highest score in the economy/basic economy category—670—narrowly outpacing its closest competitor by just three points. That's basically a tie in terms of real-world experience. So what's going on?
According to Michael Taylor, the senior managing director of travel, hospitality, retail, and customer service for JD Power, “Despite many challenges, the airlines returned to basics of passenger communication, friendly service, and providing slightly better value for money compared to past years.”
SIGN UP for Parade’s Daily newsletter to get the latest pop culture news & celebrity interviews delivered right to your inbox
Hence then, the article about an unexpected major airline ranked as the best choice for economy flyers was published today ( ) and is available on Parade ( Saudi Arabia ) The editorial team at PressBee has edited and verified it, and it may have been modified, fully republished, or quoted. You can read and follow the updates of this news or article from its original source.
Read More Details
Finally We wish PressBee provided you with enough information of ( An Unexpected Major Airline Ranked as the Best Choice for Economy Flyers )
Also on site :