For example, one woman said that Delta Airlines manhandled her luggage so badly during a recent trip, that the suitcase had to be wrapped in a plastic bag in order for her to transport it to her destination. Even worse? She says the airline only told her that her bag had sustained "minor" damage, which was proven to be an understatement once she was able to get a look at the suitcase.
@itsbabykelz
i must know what happened for my suitcase to look like THIS?? ? @delta
♬ original sound - Viral Music Hits"Pas signed original tag for minor damage," the sticky note read. "Bag got more damaged going down the belt. Pax is requesting bag as is." However, the minor damage proved to be quite major once the TikToker started unraveling the wrapping, which is when she discovered that the suitcase was so badly dented that it could neither close nor stand up.
Related: Delta Launches New Interactive Quiz for Your 2026 'Euro Summer' Plans
People Shared Similar Experiences in the Comments
"I don’t want to know what major damage is," another wrote.
Related: Rapper Flames Delta for Cracking Her $5K Luggage: 'I’m Fully Convinced That [Delta] Only Hires Mouth-Breathing, Knuckle-Dragging Neanderthals'
What Should You Do if Your Bag Is Damaged
Typically, you can get help with damaged bags by contacting the airline directly. While many have strict policies about what they will and will not cover (for example, Delta won't help if the damage includes your luggage's wheels) some airlines are really good about helping you get compensated for your bags, either replacing them at the airport, or sending you a refund when you file a claim, according to the company's website.
Of course, it helps to have documentation, especially if you're talking about expensive bags that you'll want to be reimbursed for. Fortunately, this TikToker appears to have all the evidence she'll need thanks to this video. Now, she just needs to decide if she wants to go back to Delta to file a claim, or to reach out to Rimowa directly.
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