ROCHESTER, N.Y. — New York State’s Public Service Commission rejected a request from RG&E and NYSEG to change the temperature threshold for shutting off customers’ service.
The PSC decided utilities cannot cut off service for non-payment on days where it’s 90 degrees or hotter. This is a decision that affects every utility in the state.
The Public Service Commission decided Thursday on new rules about when utilities can and can’t shut off service. Under the rules, utilities can’t shut off service if the temperature is 32 degrees or lower.
Utilities can only cut off service Monday through Thursday from 8 a.m. to 4 p.m. They can’t shut off service during the two-week period including Christmas and New Year’s.
Between Nov. 1 and April 15, utilities have to make extra efforts to reach customers before shutting them off. They have to wait at least 35 days from when a bill is past due.
Utilities also have to give customers at least 15 days notice before shutting them off.
The PSC’s decision on rate hikes is still pending. That’s not expected to happen until this summer.
News10NBC has reported on RG&E and NYSEG wanting to change the temperature threshold for shutting off customers’ service.
RELATED: Consumer protections for heat events under review in New York
PSC rejects RG&E and NYSEG’s request to change shut-off temperature threshold WHEC.com.
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