If you've had difficulty returning an Amazon package recently, you could have a paycheck coming your way soon. As reported by Reuters, the company has agreed to a $309 million cash settlement (in addition to "other benefits") with affected customers, alongside more than $600 million in individual refunds. According to lawyers for the plaintiffs, the settlement as a whole provides more than $1 billion in relief.
The company claims that, after an internal review last year, it "identified a small subset of returns where we issued a refund without the payment completing, or where we could not verify that the correct item had been sent to us, so no refund had been issued." However, Amazon said it had taken steps to resolve the issue, as seen in the refunds on years-old returns the company started issuing last year.
It's currently unclear how class members would file a claim, or how the $309 million cash settlement and $600 million individual refunds will be divvied up. However, the plaintiffs told the court that class members should expect to recover the full amount of lost funds, plus interest.
How to get Amazon's Prime settlement
While Amazon's returns settlement is still in its early phases, it's not the biggest payout the company's had to make this year. Earlier this January, Amazon reached a $2.5 billion settlement with the FTC over accusations that it had essentially tricked people into either signing up for or staying subscribed to Prime. Claims are going out in two ways, one of which is automatic, and the other you have to sign up for.
You are a U.S. consumer who signed up for Prime between June 23, 2019 and June 23, 2025, and
You used no more than three Prime benefits in a 12-month period from June 23, 2019 and June 23, 2025.
You are a U.S. consumer who signed up for Prime, and
You used less than ten Prime benefits (e.g., delivery, shopping, streaming, reading, and other benefits provided to Prime members) during any 12-month period of enrollment in Prime, and
Neither website is entirely clear about what constitutes "challenged enrollment," aside from saying that Amazon enrolled customers in Prime without their knowledge or consent. Luckily, you probably won't need to do any legwork to see if you're eligible.
Once you file your claim, you can choose to be paid either through check, PayPal, or Venmo. Expected payments will differ from person to person, but will cap out at $51. And there's no need to rush. The deadline to file a claim is July 27, 2026, so you've got some time to ensure you get what you're owed.
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