The lanes, which serve drivers who wish to pay to bypass traffic in the busy Bay Area corridor, officially started tolling on Dec. 16. Construction by Caltrans wrapped up around the fall of 2025.
"At this stage, it appears that these are isolated incidents because we have not received a flood of incoming calls or messages to the fast track customer service center," said John Goodwin of MTC. "I just think it's really too early to draw conclusions, but I want to reassure drivers in the corridor that we tested the equipment before the lanes opened last month, and everything was shipshape at that time," said Goodwin.
He just happened to notice the fee when he checked his FasTrak account.
Leon Ward post in Solano County community Facebook groupCBS Sacramento asked if the camera was faulty. Goodwin responded that it was likely the rain and haze on that December morning that made the picture quality so poor, otherwise, he said, the cameras are in proper working order day and night.
"The customer who got in touch with you all, we were able, thanks to you, to identify that that was Westbound Interstate 80, at Highway 12. So already that's on our radar," said Goodwin. "Let's watch that location. We may need to reset the cameras at that spot, particularly if you get a couple or more instances of people contacting the customer service center. So, we're keeping a really close eye on this."
MTC says they, too, will be refunded. "If people do believe that they have been charged in error for travel along the newly opened express lanes in Solano County, we really do encourage people to contact the customer service center by phone," said Goodwin. Even the mayor of Suisun City, Alma Hernandez, posted on her social media page that she had called regional transportation leaders with the concerns.
Post on Facebook page of Mayor Alma Hernandez
"That did prompt our investigation so that we were able to send the alert out to the customer service center, hey, let the staff know if you get any calls or any other messaging about ostensibly erroneous tolls on the 80 express lanes, so that we can investigate," said Goodwin.
"If there is a problem, we want to know about it and we want to fix it fast," said Goodwin.
As it turned out, MTC needed to recalibrate the camera so it was not reading FasTrak tags from the lane adjacent to the express lane.
Call the number 877-BAY-TOLL or 877-229-8655 with any concerns.
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