Nationwide, damage from organised fraud schemes -- orchestrated by criminal gangs including the yakuza -- reached a record 72.2 billion yen ($500 million) last year.
So authorities in Osaka have brought in an ordinance that takes effect from August prohibiting those aged 65 and older from holding phone calls while using an ATM.
However, there will be no punishments for elderly people or institutions that fail to comply.
Osaka in western Japan has the second-largest number of organised fraud cases overall after Tokyo, police say.
Forms of organised fraud include the classic “it’s me” scam, where perpetrators impersonate family members in trouble to extract money from the victim.
Elderly people can also be cajoled into using ATMs to get non-existent “refunds” of their insurance premiums or pensions, police have warned.
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