WORKFORCE CUTS
Another change coming to the SSA that will likely have far-reaching impacts on Americans is the large reduction in its staff.
The government agency plans to minimize its “bloated” workforce from 57,000 workers to 50,000, representing a 12% reduction, according to a blog post from February.
The SSA outlined that early retirements and voluntary separation incentives would account for most of the reductions.
Automation and digital services will offset the cuts, per agency officials, although the announcement has sparked much fear among public interest group.
“Reducing staff amid increased need for in-person services is reckless and grossly unfair,” said Max Richtman, CEO of the National Committee to Preserve Social Security and Medicare.
The agency is already plagued with operational challenges such as repeated website outages, per reports by the Wall Street Journal and Washington Post.
Other notable issues include weeks-long response times to public inquiries and wait times stretching over four hours at local offices.
As the SSA faces its lowest staffing levels in 50 years, experts predict that the planned workforce reductions could trigger a significant slowdown in application processing and longer waits for responses.
“Seven thousand workers being laid off? You know what that means? Some people could wait up to three years to get their benefits,” said New York Senator Chuck Schumer. “It’s simply outrageous.”
Read about other major changes in the works at the government agency.
The agency is reversing a controversial overpayment policy – and millions of seniors may be without checks.
Plus, the SSA made another change that will “save taxpayers $15 million” after Trump signed an executive order.
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