All 4 major student-loan companies have now gotten punished for customer service issues as borrowers struggle with repayment — and it might not be the end ...Middle East
Since interest on federal student-loan payments resumed in September, with bills starting to become due in October, President Joe Biden’s Education Department was tasked with transitioning millions of borrowers back into repayment, and for some, into new repayment plans. It was an unprecedented transition, and as recent events have shown, the four companies the federal government tasked with managing the job were not entirely up to the task. Even in the months before payments resumed, some borrowers told Business Insider they were experiencing hourslong hold times to get help from customer service, which sometimes left them without any information on what their payments would look like com
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