Ontario’s Landlord and Tenant Board says it’s made improvements to its systems since the province’s ombudsman published a scathing investigation on dysfunction at the board in May. And while some tenants’ advocates say they’ve noticed progress since the spring investigation, they point to the organization’s permanent switch to a digital system as a core reason for continued delays and are concerned the move is causing unequal access for some. In November 2020, the LTB announced it would make its digital-first initiative permanent, meaning hearings would be fully remote and that all matters would be conducted by video, phone, or as written proceedings unless otherwise requested. The strateg
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