NASHVILLE — Chase for Business CEO Ben Walter works in the New York City headquarters of the country’s biggest bank today, but he started on a tarmac, tossing bags into the hold of an airplane. As a 22-year-old aide to Continental Airlines CEO Gordon Bethune — “my job is literally to carry the files” — Walter found himself at an airport with his boss early one morning. “He says, ‘Let’s go down and see the guys,'” Walter recalled. He found himself planeside, helping Bethune and the ground crew load the luggage, with the CEO swearing like the Navy veteran he was. “We learned so much about what’s going well and what’s not,” Walter said at American Banker’s Small Biz Banking conference on Mond
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