Human interaction is more important than ever as society recovers from COVID-induced social changes and welcomes the arrival of ubiquitous artificial intelligence such as ChatGPT. Human experience based on interactions is not only critical to the traditional hospitality industries but also other industries, such as healthcare and retail. As part of the Hospitality Vibes interview series, I interviewed Claudio Garbellini, Deputy General Director of SOL Group, Italy’s leading home care provider. The aim: to understand a leading expert’s perspective on human interactions and their impact.
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