In my work at Shiji with our various teams, partners, and clients around the world, as much as 60 to 70% of my time is spent traveling and staying at hotels. In those travels, I often hear top-level executives at major hotels, praising themselves for their great offers. In all honesty, I’m not sure they’re so great. I often wonder if they stay in their own hotels, as what they claim to offer simply doesn’t correspond to reality– even the basics are not done right. For me, a lot of it comes down to technology supporting everything else. With that in mind, I’d like to share what I see as the current state of hotel technology in 2023.
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